Merchly is dedicated to providing you with quality outdoor and travel products. Our Return and Refund Policy is designed to ensure a seamless experience. Please read the policy carefully to understand your rights and responsibilities.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition you received it. It should also be in the original packaging. To initiate a return, please email us at [email protected] within 30 days of receiving your order.
Non-Returnable Items
Some items are non-returnable, including:
Return Process
To start the return process, email us with your order number and reason for return. Once approved, you will receive instructions on how to send your item back. Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] and send your item to the address provided in our return instructions.
Late or Missing Refunds
If you havent received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected].
International Returns
For international orders, please be aware of customs delays and fees, which are not the responsibility of Merchly. Contact us to discuss the best return shipping method.
Contact Us
For questions or concerns regarding your return or refund, email us at [email protected]. Our team is ready to assist you and ensure a satisfactory resolution.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition you received it. It should also be in the original packaging. To initiate a return, please email us at [email protected] within 30 days of receiving your order.
Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Personal care items
- Customized products
Return Process
To start the return process, email us with your order number and reason for return. Once approved, you will receive instructions on how to send your item back. Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] and send your item to the address provided in our return instructions.
Late or Missing Refunds
If you havent received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected].
International Returns
For international orders, please be aware of customs delays and fees, which are not the responsibility of Merchly. Contact us to discuss the best return shipping method.
Contact Us
For questions or concerns regarding your return or refund, email us at [email protected]. Our team is ready to assist you and ensure a satisfactory resolution.